These guidelines might change when we open our doors, and we will update them with every new policy change.
Ensuring health & cleanliness at the center
*All our retreats will undergo a deep disinfection before we reopen and all retreat teams will be required to complete COVID-19 health and safety training. We are also putting additional measures in place, in line with government health advice and with global health authorities, to ensure that we maintain the highest standards of cleanliness and hygiene.
Shala & common spaces
*Our large outdoor yoga shala allows for plenty of space in between yoga mats and will continue to be cleaned twice a day.
*By design, most of our group time is spent outside in the open air. You can relax into the joy of simply spending the most of every day at the beach, by the pool, in our hammocks or many of our relaxing stations. We respect each other’s space and maintain a reasonable and comfortable distance.
*External visitors cannot access any facility as long as guests are present
*We are a group exclusive centre, you will be the only group on site at all times.
*We advise guests to bring their own mats and their own yoga towels.
* Daily room cleaning will be avoided as per the health guidelines to avoid frequent interaction of the housekeeping personnel with the guests. Rooms will be cleaned twice during the retreat upon the consensus of guests. Cleaning staff will have proper PPE.
*Complete disinfection of your room prior to check-in, with adjusted check in-out times to allow for a full deep cleaning.
*All linen washing-up will be done in-house to control that washing regulations are strictly followed and linen is washed above 70 Celsius degrees.
*We are encouraging people to bring a friend so that you can share a room with someone you know and keep the cost down if you don’t want to pay extra for a single room. You can also let us know that you are happy to share a room with someone you don’t know so that we can also offer twin room options to retreaters based on this information.
*Housekeeping of common areas will be done daily and all shared items (kettle, water bottles etc) will be disinfected often.
Kitchen & meals
*Kitchen staff will be wearing masks when on duty.
*All food will be plated, no buffet at this time.
Masks & sanitisers:
*Mask-wearing is required while in indoor common spaces, your retreat gift bag includes a custom-made, reusable mask that is yours to keep.
*We kindly ask you to bring personal sanitiser.
*We will be taking temperatures on arrival and each day to make sure everyone is safe and well.
Prior to entry to Cuba
We will require all participants to fill out an online Health declaration form sent 7 days prior to the retreat’s start certifying they do not have any symptoms of Covid-19 and have not been in contact with anyone they know is infected.
We cannot permit a person who has recently tested positive for Covid-19 or been experiencing Covid-like symptoms on the retreat. Travel insurance is an essential requirement for all of our retreats. You should have medical and travel insurance that covers you for medical costs and repatriation, and it should include Covid-19 coverage. Insurance companies will now offer to cover cancellation costs if you can’t travel due to contracting the virus or if you have to isolate.
It is important that you have travel insurance that covers medical costs incurred due to Coronavirus as all expenses for testing, treatment or self-isolation will need to be covered by you. RT-PCR diagnostic test with a negative result; the sample must have been taken within 72 hours of travel to Cuba RT-PCR test will be issued upon landing, guests must wait for the result at the villa (results wait times may vary between 24-72 hours). The first two days of our retreat program are centred around getting grounded, familiar with the grounds and the team. We will make sure the first couple days are relaxing and valuable for you.
Booking & Cancellation policy
With the daily landscape for travel changing continually, we are learning to be even more flexible and accepting of the need to modify plans. As we understand the insecurity that travel planning still holds, we are offering a more flexible payment and cancellation policy to those who are joining our retreats in 2021.
We have created a solution so that your payment will no longer be forfeit. Your deposit and payments along with our cancellation policies are designed to support everyone’s needs: our customers, our suppliers and ours. We have worked hard to identify where we can relax those policies while upholding the integrity of these relationships.
If we need to postpone:
In the event that the Retreat Centre is forced to close due to circumstances outside of Mhai Yoga, please note the following:
Deposits/payments are non-refundable, however you may:
1) accept the new (rescheduled) dates offered for your retreat taking place later in the year or 2022. Your payment will be transferred in full to the new retreat date and no further action is required on your part.
2) If the rescheduled retreat date does not work for you, we will offer a full credit towards another one of our retreats and will hold a two year validity. We will refund or invoice you the difference in price for this new retreat.
3) A $35 credit will be applied to each guest’s account that can be used towards a treatment or bar purchase. Please note, we reserve the right to change the program or retreat location if either are affected in any way by covid.
If you need to cancel/change:
If you can’t make it because of : airport lockdown, new mandatory quarantine upon return, positive Covid, track and trace isolation then we are happy to :
1. Issue you a full credit note with a two year validity with a no-change fee. If the retreat you choose is different in price we will invoice or refund you the difference.
2. We are happy to offer a full refund if you are able to find a replacement.
What happens if there is a suspect case of Covid-19 during my retreat
In the event of a suspected or confirmed case, the guest will be handled according to the applicable laws and regulations in place at the time, while ensuring that all health protocols and procedures are followed. These regulations are constantly being updated and we will keep you informed, however you can find attached the most recent update on protocols for covid in Cuba. Please note that while we will assist to ensure that you get all the help and support you require, all expenses for testing, treatment or self-isolation will need to be covered by your insurance. If you are unable to continue your yoga holiday with us due to a suspected or confirmed case of COVID-19 we can offer you a credit for the unused days of your trip.
As we’ve learned over the course of this year, what makes sense today may not make sense tomorrow. Please understand that we reserve the right to change these policies without prior notice due to this very fluid and unpredictable situation. Our commitment remains in creating an unforgettable experience in a relaxing and rejuvenating environment. Our team remains passionate about making you feel at home and providing the absolute best retreats for you. We are also as committed to our Cuban team, guides & networks, who rely on our business to support their families. It feels more important now than ever to reiterate that by coming on holiday with us once it is safe to do so you are helping us to support the wonderful teams of staff, local business and communities in which we operate.
PROCEDURE TO FOLLOW FOR INTERNATIONAL TOURISTS WHO ARE
SUSPECTED OR CONFIRMED TO HAVE COVID-19 FOR February 2021
1. If the RT-PCR results have been received and they are positive, the protocol will be:
Covid-19 symptomatic confirmed customers and first-rate contacts are entered into
hospitals designated by the Ministry of Public Health, where the protocols of
actions are defined by the health authority.
*The transfer of clients (confirmed and first-rate contacts) from the facility to the hospital
will be via a sanitary transport designated by MINSAP and under protocols established for that purpose.
*They are transferred to a healthcare unit, understood to be a hospital, staffed with
highly qualified and the necessary equipment to guarantee their speedy recovery.
2. Confirmed asymptomatic and suspected Covid-19 clients:
Clients who are covid positive yet asymptomatic must transfer to a designated hotel for isolation until a second test reads negative. These facilities will have 24 hour medical services available.
*In the hotels-hospitals, the physical separation of the areas for the care of cases is guaranteed
confirmed and suspected.
*Household units stay in the same room (depending on capacity), even when only
one of the members is confirmed by the Covid, until the PCR is repeated on the 5th day or earlier, for
presence of respiratory symptoms, in which case it changes to the classification of symptomatic positive and they are sent to the hospital, according to the MINSAP protocol.
3. Clients who are contacts (second order) of confirmed or suspected cases:
They are kept in the hotel facility where they are staying, under surveillance, assistance and
Medical evaluation, 24 hours a day, according to protocols.
The contacts will be studied with a second RT-PCR on the fifth day, if negative it is concluded
the isolation stage and if confirmed with Covid-19, they are transferred to the Hotel-Hospital, according to
*If during isolation any contact presents symptoms associated with Covid-19, they will be declared
suspect of covid, a second RT-PCR test is performed immediately and is transferred to the Hotel–
Hospital, complying with the protocol for suspected cases of covid-19.
*Once a client has a second negative test on the fifth day, they are free to return to their original villa.